Email account

Students at HVL get an email account.

Your email: studentnumber@stud.hvl.no

You have to activate your HVL account to get access to your email.

Download and Open Outlook from the iOS App Store.
Enter Your Full Email Address. For example: vegard.anuglen@hvl.no.
You will be redirected to Feide login. Use your initials as the username and your password.
If Multi-Factor Authentication is enabled, you will need to confirm your identity. A code or SMS will be sent to your device.

Example email address for students:

578583@stud.hvl.no

For employees:
abcd@hvl.no

Download and Open Outlook from the Google Play Store.
Enter Your Full Email Address. For example: vegard.anuglen@hvl.no.
You will be redirected to the Feide login page. Use your initials as your username and your password.
If Multi-Factor Authentication is enabled, you will need to verify your identity. A code or SMS will be sent to your device.

Example email address for students:
578583@stud.hvl.no

For employees:
abcd@hvl.no

Recommended Email App

HVL supports the use of Microsoft Outlook as the preferred email application.

Email Backup and Recovery

HVL does not perform traditional backups of emails in Office 365. However, Office 365 has built-in features that allow users to restore emails to a specific point in time.

Emails in the Junk Email folder are automatically deleted after 30 days.
Deleted emails are moved to the Deleted Items folder, where they can be recovered by the user.
If emails are deleted from the Deleted Items folder, they can still be recovered by selecting "Recover Deleted Items" in Outlook or when using webmail in a browser.
After 14 days, items can no longer be recovered through the "Recover Deleted Items" feature, but IT support can assist in recovering items for an additional 30 days. After this period, the items are permanently lost.

Recovering Deleted Items

If you need assistance recovering deleted items, please contact IT support as soon as possible. When requesting help, be as specific as possible, including details such as when the item was deleted and its name, if known.

Spam and Junk Email

Spam, or junk mail, refers to unwanted mass-distributed advertisements and irrelevant information that the recipient has not approved.

Occasionally, legitimate emails may be flagged as spam and moved to the Junk Email folder. It is recommended to check this folder periodically to ensure important emails are not missed.

Accessing Email Online

Emails can be accessed directly through a web browser. A direct link is available for users whose email is hosted in Office 365.

Deleted Items Recovery

Emails deleted from the Deleted Items folder or removed using the "Shift" + "Delete" keys can be recovered for up to 14 days. After this period, IT support can assist for an additional 30 days, after which the items are permanently lost.

Automatically Forward All Emails from Your School Email to Your Private Email

Log in to Microsoft 365 with your HVL account.
Select Settings at the top of the page.
Choose Mail > Forwarding.
Select Enable forwarding, enter the forwarding email address, and click Save.

Note: If you want to keep a copy of the original message in your inbox, select Keep a copy of forwarded messages.

For other options besides online, see Microsoft's support page.

Open Outlook and go to your Calendar.
Choose a time slot on the calendar and either double-click the time or right-click and select "New Appointment".
Enter a title for the appointment, such as "Time Off" or any other appropriate label.
Set the status to "Out of Office".
- A list will appear with options, including "Out of Office."
Choose the duration of the appointment by setting the End Time and adjusting the Start Time, if necessary. If you will be absent for the entire day, check the box for "All day". Then click Save & Close.

Your appointment will now appear in Outlook, and your status will be set to "Out of Office."

Open Outlook and Go to the File Menu:
- In Outlook, click on File in the top-left corner of the window.
Add a New Account:
- In the menu that appears, under Account Information, click Add Account.
Enter the Shared Email Address:
- A new dialog box will appear. Enter the shared email address you wish to add, and click Connect.
Select Microsoft 365:
- In the next step, under Advanced Setup, select Microsoft 365 as the account type.
Sign in with Another Account:
- Since shared mailboxes do not have individual passwords, select Sign in with another account.
Enter Your Work Email Address:
- Enter your work email address when prompted and then click Next.
Enter Your Password:
- When prompted, enter the password for your work email account and click Connect.
Complete the Setup:
- If Outlook correctly finds and configures the account, you'll see a confirmation message. Click Finish to complete the setup.

Go to Settings:
- In the upper-right corner, click on the Settings gear icon.
Add an Account:
- Under Email Accounts, click Add Account.
Enter the Email Address:
- In the dialog box that appears, enter the email address you wish to add and click Continue.
Sign in with Another Account:
- Since shared mailboxes don't have passwords, select Sign in with another account.
Enter Your Email Address:
- Enter your work email address here and click Next.
Enter the Password:
- You will be prompted to enter the password for this email account. Enter it and click Connect.
Complete the Setup:
- If Outlook automatically finds and configures the account settings, a confirmation message will appear. Click Finish to complete the setup.

Modified 17.09.24